Shipping & Returns Policy
Effective Date: 7th July 2025
Address: 60 Cooper St APT 6H, Manhattan, NY 10034
WhatsApp Support: +1 (917) 619-9215
Shipping Policy
At EquipNova, we’re committed to getting your orders to you as quickly and reliably as possible.
Shipping Coverage
We ship across the United States (all 50 states), including Alaska and Hawaii. Some products are also eligible for international shipping—please contact us for details.
Shipping Timeframes
Processing Time: 1–5 business days
Standard Delivery: 7–15 business days
Expedited Delivery (if available): 4–7 business days
Some products may arrive in separate packages depending on the supplier and warehouse location.
Tracking Information
Once your order is processed, you’ll receive an email with your tracking number. You can track your package directly from our order tracking page or contact us via WhatsApp for updates.
Shipping Costs
We offer free standard shipping on many items. Some larger or specialized products may include a shipping fee, clearly noted at checkout.
Returns & Refunds Policy
We want you to love what you order. If there’s an issue, we’re here to make it right.
Eligibility for Returns
Returns are accepted within 14 days of delivery for most items if they meet the following conditions:
Item is unused, undamaged, and in original packaging
You contact us for return approval before shipping it back
To request a return, email us at support@equipnova.com or message us via WhatsApp.
Non-Returnable Items
Clearance and final-sale items
Customized or assembled products
Items marked as non-returnable
Health, hygiene, or fitness accessories (if opened)
Return Process
Contact us to initiate a return.
We’ll provide the return address and instructions.
You ship the item back (return shipping is the customer’s responsibility unless item was damaged or incorrect).
Refunds
Once we receive and inspect the returned item:
A refund will be issued to your original payment method within 3–10 business days.
If the return is due to an error on our end (e.g. wrong or damaged item), we will also refund the shipping cost.
Damaged or Incorrect Items
Please inspect your order upon delivery. If your item is defective, damaged, or incorrect:
Contact us within 48 hours
Provide photo proof and order number
We’ll replace or refund it promptly at no extra cost
Need Help?
If you have any questions or need return assistance:
WhatsApp Chat: +1 (917) 619-9215
Email: support@equipnova.com Address: 60 Cooper St APT 6H, Manhattan, NY 10034
We respond within 24 hours (usually much faster during business hours)!